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March 14, 2012

Building a culture of customer service excellence is not an easy task for any company. More consumers demand exceptional customer service and are even willing to pay extra for that great experience.

What is it that sets some companies apart from others when it comes to providing outstanding customer service?

  1. Companies that stand out in their customer service offerings genuinely care about the customer experience
  2. Companies that care about their customers will go above and beyond to make each customer service interaction exceptional
  3. Exceptional customer service is not just about one interaction with a customer, but also about the follow-up and ensuring the customer is happy eve...
September 8, 2011

You may not be ready to run your business in your pajamas and bedroom slippers, but you probably have heard about how telecommuting (working from home) can increase productivity, save money, and even lead to happier, more loyal employees. It’s a great option when weather “events” (as the local weathermen dub them) make going to the office challenging. Even the federal government has jumped on the telecommuting bandwagon when the Telework Enhancement Act of 2010 was signed into law late last year.

Telecommuting makes sense from a lot of angles, but success depends on the role, your type of business, your corporate culture, and the persona...

August 26, 2011

Tsunamis, earthquakes, hurricanes, floods—Mother Nature is making headlines every week. Did you know that according to the Institute for Business and Home Safety, based in Tampa, FL, at least 25 percent of businesses close after a natural disaster and never reopen?

It’s not just a major weather catastrophe that can seriously impact your business. Even a loss of electricity (the transformer down the street “suddenly” stops working) or the data pipeline to your office is accidentally cut. Even minimal outages that shut down your phone systems or keep you from processing orders for a day or more can lead to incalculable lost revenue. And we won’t even...

August 10, 2011

If you’re running a small enterprise, then you probably get at least one text or email every day with promises of some technology that’s allegedly newer, faster, or better. From smartphones and tablets to turbo-charged servers, savvy marketers claim that buying this “one” is the magic answer for expanding your business. It’s no wonder you’re overwhelmed by all the choices. In an interview with USA TODAY, Todd Thibodeaux, CEO of the Computing Technology Industry Association, said, "There is so much change out there, small business owners often experience fear and frustration, as they try to keep up.”

Part of...

July 27, 2011

These days “outsourcing” means more than manufacturing widgets internationally and small businesses can take a page from the “big boys” who outsource to cut costs. If you’re a small- to medium-sized business owner, you may already be using outside payroll, billing, and/or collections services because Business Process Outsourcing(BPO) allows you to get rid of a high-dollar in-house accounting department. Or you may be thinking about consultants who could provide assistance with your advertising and marketing efforts; customer service/help desk; print, graphics, and other media; and data entry.

The same savings can occur in your information technology (IT) department, a department that can eat up a lot of a...



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