Satisfied clients are our best recommendation. The Latest Reviews tool provides a behind-the-scenes, unvarnished look at what we’re hearing from our clients. Because we’re committed to continuous improvement, you’re seeing the good and, occasionally, the bad and ugly comments that we get each and every day from Network Alliance clients. Our comments don’t just come from the liaisons at the companies; we hear from all Network Alliance users, from CEOs to front-line staffers. If you’re wondering if Network Alliance is right for you, check back here for several days in a row and you’ll get the clearest picture of how we’re making IT simple, one user at a time.
*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).
Client Retention Rate
User Survey Satisfaction
Timely response time
Tim was awesome. I thought it would take a great deal of time to get the support that I needed, but he did it all in minutes and in a first rate manner. DS
Ted was able to fix this 30-day-old case within minutes.
Austin was quick , courteous and efficient
Thanks Corey! Numero Uno!
After a short description of my issue, Chris knew exactly what it was and quickly fixed it on the back-end. He also said he selected an option so that if the same problem happens with our new server, the server will automatically correct itself.
Austin was excellent and resolved the issue.
Jeremy was kind , courteous and resolved the issue in no time.
Great, quick work!
thank you Austin
Shawn was terrific!
Thank You Chris!
Tim helped me with my immediate website pop-up problem and explained some Windows functionality. Very patient and courteous!
Cory was is a 5 Star thanks.
Cory is the best this was the best Experience I had with Networkalliance
very patient and courteous
Corey is the BOMB!
Resolve on the first call as often happens.
Shaun was helpful and friendly. Network Alliance has the best staff.
Good support, very professional
Went above and beyond to ensure a persistent problem we were having with a broadcast email provider was resolved. Eliminated so much heartache!
Great informative service. Knew exactly the problem and fixed it overnight. Austin was very reassuring with communicating the process and everything.
Chris, Austen, Jeremy have been incredible. I am new to Network Alliance but have been dealing with IT network support vendors for 25 years. So far my experience has been exceptional. Many thanks -
We had some problems installing the software and couldn't finish.
Jeremy did an amazing job helping me troubleshoot the issue and getting it resolved.
great job, thankssusan
Chris was fantastic getting new printers and scanners online after our office move.
Brandon is great! Thanks!
He did his best but we were not able to find the unsaved file!
Tim Sutro is the BEST! I gave him a challenge he had never seen before and remedied it in no time at all. thanks Tim!
Network Alliance always saves the day!
Corey is the Best
Once again, awesome turnaround on an email request. Great job
I panicked - you saved me, thank you!
Brandon did a great job following up on various issues we were having, making sure everyone involved was taken care of.
Service was great, though wait times prior to their service were unreasonable.
Brandon was able to resolve the Microsoft licensing issue through a screen share. Good guy to work with !
Quick and professional service from Brandon!
Brandon (I believe that was his name) did a great job of understanding my issue and fixing it in a timely manner.
Tyler responded quickly to my request to update software on all of our work stations.
Fast, direct assistance! Thanks!
Jamie Loving, Director and CFOBlue Water Capital 10 year client
We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.
Joey Musmar, CPA, Managing PartnerMillerMusmar CPAs 15 year client
For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion. It's no exaggeration to say that the underpinnings of our business exist with them.
Joseph Aiken, CPA, PrincipalAiken & Company PC 13 year client
In terms of vendors, working with Network Alliance is the best decision we have made. For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network. They've kept our technology completely up to date without any major disruptions. I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.