Client Testimonials – Network Alliance

Network Alliance is now part of Ntiva, Inc. Please click here to get more information.

Jamie Loving, Director and CFO

Blue Water Capital 10 year client
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We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.

Jeff Hayden, CPA, Partner

Ross, Langan, & McKendree, LLP 2 year client
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It was the smoothest IT upgrade I’ve ever experienced. Not only does Network Alliance clearly understand the accounting space and can anticipate what might happen, they put our minds at ease and walked us step by step through the implementation process. They established a timeline and stuck to it.

Joey Musmar, CPA, Managing Partner

MillerMusmar CPAs 15 year client
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For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion.  It's no exaggeration to say that the underpinnings of our business exist with them.

Joseph Aiken, CPA, Principal

Aiken & Company PC 13 year client
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In terms of vendors, working with Network Alliance is the best decision we have made.  For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network.  They've kept our technology completely up to date without any major disruptions.  I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.

Julia Spicer, Executive Director

Mid-Atlantic Venture Association 16 year client
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There are so many things to consider when you are moving your company’s IT infrastructure and equipment, but Network Alliance has seen it all and done it all. By taking care of everything IT-related for us on not one, but two, moves, it was amazing how much stress they removed.

Tom Wimer, President & CEO

Axeo 6 year client
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Network Alliance has the total package available to a small business for a price you just couldn't replicate if you had to build it yourself.

Sandra Barrett, Practice Administrator

George, Strickler & Lazer, The Eye MDs 6 year client
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What a godsend Network Alliance has been to our ophthalmology practice! We have two practice locations and an ambulatory surgery center. Network Alliance's expertise has afforded us the opportunity to focus our efforts on quality patient care. All of our IT and communication worries are in the capable hands of Network Alliance—we've have been customers for six years and are never disappointed. They were instrumental in working with software companies on our behalf when new products were introduced in our system. I don't know how we could have done it without them. We have no IT staff in our practice—and thanks to Network Alliance, this hasn't been an issue. Our practice has grown significantly since Network Alliance took over the reins of managing our IT and they have proven time and time again that they are well-equipped to handle our growing needs (medical device integration, practice management software, phones, etc.) How refreshing it is to know that when issues do arise, Network Alliance is a phone call and a friendly, professional voice away! The capable staff at Network Alliance has always responded quickly and efficiently to any technical problems that we encounter. Frequently they go above and beyond to help us by working with software vendors, designing work stations, investigating equipment options, etc. Thank you for all you do behind the scenes to keep our systems (computer and VoIP phones) running smoothly. A medical practice is regulated by many government statutes and Network Alliance has helped us remain in compliance with issues such as HIPAA confidentiality. Many thanks and hats off to Network Alliance!

Sue Villarosa, CPA, Partner

Levy & Company, LLP 1 year client
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We were paralyzed. Not only were we unable to deal with clients, but we couldn’t even cut checks to pay our own bills. It was scary how something like this could actually happen, but the Network Alliance team jumped right in and did all of the communication with our old provider to retrieve our data. It was remarkable how fast they were able to get us back up and running. The fact that they were already familiar with the tax and accounting software we use was a huge advantage.

Nancy Eberhardt, Owner and CEO

Pathwise Partners 11 year client
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What sets Network Alliance apart from all the other options that we experienced, was the support function they have by phone to cover anything we might hit as a barrier.

Mitchell Weintraub, CPA, Managing Partner

Cordia Partners 12 year client
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Network Alliance has been a true partner. Over the past 10+ years, its service, expertise, and top-notch customer support have been essential to our successful growth.  They have consistently supported our company and our clients by securely hosting multiple accounting applications, and I trust Network Alliance to stay updated on everything security-related.

Kelly Jennings, Founder and CEO

Quincy CFO 1 year client
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I am very happy Network Alliance was there when I needed them. The experience was super easy. The Network Alliance implementation team couldn’t have been more friendly and helpful. They bent over backwards, with no limitations on the amount of time spent uploading our data and applications. The result is an IT solution that's better than the one we had before–it’s a better environment for the way we work.

Martin Kopmeyer, CPA, President

Lumen CPA 1 year client
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Byron [Patrick] and the rest of the Network Alliance team understood my pain, and they delivered. The whole team rallied to get us going, staying in constant contact by phone, text, and email. In a very uncomfortable situation, they made me feel very much at ease. Better yet, what started as an emergency has since leveled off to highly reliable and consistent performance.

98 %

Timely response time

98 %

Satisfaction

99 %

Knowledgeable

99 %

Courteous

99 %

Communication

Influenceometer

Check out our live, unfiltered client feedback!

*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).

Apr 19, 2019

So far so good, Brandon. Let's hope that continues. Thanks!

Roger P
Apr 19, 2019

Thanks Shaun. You may, at last, have solved the disconnect problem. If so, you have my eternal gratitude!

Roger P
Apr 18, 2019

Brandon was friendly, knowledgeable, and provided great service. Thanks!

Sara T
Apr 18, 2019

Shaun Hansen was very professional and 100% helpful. He made my day much easier.

DaShawn C
Apr 18, 2019

Tyler is super helpful and always thorough. Wish he were there in the day time too but I guess he's got to sleep at some point.

Heidi S
Apr 18, 2019

Corey is the best!

Heidi S
Apr 17, 2019

We needed to establish Project-specific Team Outlook capabilities and Corey set it up fast!

Joe C
Apr 17, 2019

We needed to establish Project-specific Team Outlook capabilities and Corey set it up fast!

Joe C
Apr 17, 2019

Excellent services was provided

Syed A
Apr 17, 2019

Thanks, as always very helpful.Happy Easter!

Christiane von D
Apr 16, 2019

Wonderful customer service as always!!

Evelyn H
Apr 16, 2019

Brandon was excellent!!

Richard L
Apr 15, 2019

thank you

Patrick C
Apr 13, 2019

Tim Sutro has the patience of a saint. He spent two hours with me troubleshooting an extender set-up and finally got us connected, even got me into ecap. He's the best!

Roger P
Apr 12, 2019

Brandon was great!!!

Tamra M
Apr 12, 2019

perfect service!

Julie P
Apr 12, 2019

Thanks, ECap is now working correctly!

Jeffrey D
Apr 12, 2019

We have been experiencing problems with our emails and I call to get Network Alliance to talk with Andar. I was told on the phone call that I needed to use the support@networkalliance.net to get someone to help. Which I did but I have not heard back from any one yet

Linda P
Apr 11, 2019

We always enjoy working with Corey!

Julie J
Apr 11, 2019

Shaun is always a great help to me when I call for help!!!

Annemarie W
Apr 11, 2019

Thanks, Brandon!

Roger P
Apr 11, 2019

excellent! thank you for your help.

R
Apr 10, 2019

lightning fast resolution! thank you.

Shonda D
Apr 09, 2019

Tim helped me out and got my application installed

Jeffrey D
Apr 09, 2019

Tim solved my issue quickly and effectively.

Giselle N
Apr 08, 2019

awesome thanks

Susan P
Apr 08, 2019

Brandon got me back up and running quickly

Jeffrey D
Apr 08, 2019

The support specialist actually did a good job. This was the third time we needed to call to fix this and I am feeling less enthusiastic with your service. May need a meeting to discuss where we go from here.

Herb H
Apr 05, 2019

Thank you for being there.

Linda P
Apr 05, 2019

THANK YOU

OCI B
Apr 05, 2019

corey and the team always provide excellent support

Nuhad K
Apr 05, 2019

Excellent! Thank you Tyler!

Arlene L
Apr 04, 2019

Excellent and professional service. The analyst was very knwledgeable and was able to resolve the issue promptly.

Jorge C
Apr 03, 2019

Thanks for the speedy resolution.

Renee W
Apr 03, 2019

Ted is always extremely responsive, quick and helpful, as he was again.

Alan P
Apr 02, 2019

5 star services were provided

Syed A
Apr 02, 2019

Excellent Service

Syed A
Apr 02, 2019

Excellent. Thanks for the help Austen.

Zachary L
Apr 02, 2019

I was helped by Brandon/Brendon(?) He was so helpful and fixed several things that were giving me problems with mimecast/outlook and our printers.

Holly H
Apr 02, 2019

Corey Orr was very responsive and knowledgeable. We love Network Alliance!

Becca F
Apr 02, 2019

As always the Technical Support was Outstanding!

Trina H
Apr 02, 2019

When I came in this morning, I could not find the QB Icon. Due to the updates, my desktop appearance was different and I was unable to find my QB icon to start the QuickBooks. VERY STRESSING!!!!

Ashi T
Apr 01, 2019

Excellent service and very patient.

Jun P
Apr 01, 2019

It looks like this is slated to be installed tonight as we don't do updates over the weekend. The update should be available tomorrow morning.?

Ashi T
Mar 30, 2019

Very helpful and courteous.

Beverly C
Mar 29, 2019

Thank you

Gala W
Mar 29, 2019

Solved my problem within minutes! 5 Stars.

Claire T
Mar 29, 2019

Once again a very fast resolution of an email request. Thanks!

John M
Mar 29, 2019

Thanks for your quick response Brandon.

Angela R
Mar 28, 2019

you guys are FAST!

Anne M

Influenceometer

97 %

Client Retention Rate

For

211118
Years Months Days