Jamie Loving, Director and CFOBlue Water Capital 10 year client
We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.
Jeff Hayden, CPA, PartnerRoss, Langan, & McKendree, LLP 2 year client
It was the smoothest IT upgrade I’ve ever experienced. Not only does Network Alliance clearly understand the accounting space and can anticipate what might happen, they put our minds at ease and walked us step by step through the implementation process. They established a timeline and stuck to it.
Joey Musmar, CPA, Managing PartnerMillerMusmar CPAs 15 year client
For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion. It's no exaggeration to say that the underpinnings of our business exist with them.
Joseph Aiken, CPA, PrincipalAiken & Company PC 13 year client
In terms of vendors, working with Network Alliance is the best decision we have made. For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network. They've kept our technology completely up to date without any major disruptions. I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.
Julia Spicer, Executive DirectorMid-Atlantic Venture Association 16 year client
There are so many things to consider when you are moving your company’s IT infrastructure and equipment, but Network Alliance has seen it all and done it all. By taking care of everything IT-related for us on not one, but two, moves, it was amazing how much stress they removed.
Tom Wimer, President & CEOAxeo 6 year client
Network Alliance has the total package available to a small business for a price you just couldn't replicate if you had to build it yourself.
Sandra Barrett, Practice AdministratorGeorge, Strickler & Lazer, The Eye MDs 6 year client
What a godsend Network Alliance has been to our ophthalmology practice! We have two practice locations and an ambulatory surgery center. Network Alliance's expertise has afforded us the opportunity to focus our efforts on quality patient care. All of our IT and communication worries are in the capable hands of Network Alliance—we've have been customers for six years and are never disappointed. They were instrumental in working with software companies on our behalf when new products were introduced in our system. I don't know how we could have done it without them. We have no IT staff in our practice—and thanks to Network Alliance, this hasn't been an issue. Our practice has grown significantly since Network Alliance took over the reins of managing our IT and they have proven time and time again that they are well-equipped to handle our growing needs (medical device integration, practice management software, phones, etc.) How refreshing it is to know that when issues do arise, Network Alliance is a phone call and a friendly, professional voice away! The capable staff at Network Alliance has always responded quickly and efficiently to any technical problems that we encounter. Frequently they go above and beyond to help us by working with software vendors, designing work stations, investigating equipment options, etc. Thank you for all you do behind the scenes to keep our systems (computer and VoIP phones) running smoothly. A medical practice is regulated by many government statutes and Network Alliance has helped us remain in compliance with issues such as HIPAA confidentiality. Many thanks and hats off to Network Alliance!
Sue Villarosa, CPA, PartnerLevy & Company, LLP 1 year client
We were paralyzed. Not only were we unable to deal with clients, but we couldn’t even cut checks to pay our own bills. It was scary how something like this could actually happen, but the Network Alliance team jumped right in and did all of the communication with our old provider to retrieve our data. It was remarkable how fast they were able to get us back up and running. The fact that they were already familiar with the tax and accounting software we use was a huge advantage.
Nancy Eberhardt, Owner and CEOPathwise Partners 11 year client
What sets Network Alliance apart from all the other options that we experienced, was the support function they have by phone to cover anything we might hit as a barrier.
Mitchell Weintraub, CPA, Managing PartnerCordia Partners 12 year client
Network Alliance has been a true partner. Over the past 10+ years, its service, expertise, and top-notch customer support have been essential to our successful growth. They have consistently supported our company and our clients by securely hosting multiple accounting applications, and I trust Network Alliance to stay updated on everything security-related.
Kelly Jennings, Founder and CEOQuincy CFO 1 year client
I am very happy Network Alliance was there when I needed them. The experience was super easy. The Network Alliance implementation team couldn’t have been more friendly and helpful. They bent over backwards, with no limitations on the amount of time spent uploading our data and applications. The result is an IT solution that's better than the one we had before–it’s a better environment for the way we work.
Martin Kopmeyer, CPA, PresidentLumen CPA 1 year client
Byron [Patrick] and the rest of the Network Alliance team understood my pain, and they delivered. The whole team rallied to get us going, staying in constant contact by phone, text, and email. In a very uncomfortable situation, they made me feel very much at ease. Better yet, what started as an emergency has since leveled off to highly reliable and consistent performance.
Timely response time
Check out our live, unfiltered client feedback!
*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).
Great service and fixed in 3 minutes!
Very knowledgeable and professional
Ryan was awesome - patient, professional, knowledgeable and solved my issues!!
Appreciate, as always, Corey's prompt, courteous, and ultimately effective service delivery. Thanks Network Alliance!
Austin solved the problem quickly and courteously!
fixed in less than 3 minutes! Yay!
The GOAT, as always.
Long wait time until the phone was answered.
Spot on...as always.
I reached out via email and hadn't received a response so I called and while on hold I received an email saying that my issue was resolved and if it hasn't been to call...10 minutes later and I am still on hold....My computer is running so slow it's making it hard to work. Update: 20 minutes later I finally reached the after hours hotline who told me a representative would get back to me in an hour. At the speed my computer is running, I can barely work so I am going to pick up lunch. I'm positive that while I am away from my desk will be the time that the representative calls me back....
He was great stayed on the phone until the problem was resolved!!!1
What started out as just one employee having an issue printing to our document storage, turned into the entire license being reinstalled and our entire team being unable to work for 6 hours. Not the best experience.
I hope Corey succeeds in unblocking National Review, of all things! This Mimecast is a pain.
Jonthan is the man!!
Great responsive help. Thank you so much!!
Thank you Michael for helping me log into Ecap at home! Easy.
Thanks Corey for finding the important proposal file in our back ups!
Working a proposal. Someone on the team inadvertently deleted an important multi-page hand-written file. Corey dug in and found it in our back ups. Go Corey!
good job thank you
Great assistance, as is always the case.
Excellent response time on a Saturday.
Your support people are ALWAYS courteous, responsive, and make my day less stressful. Justin resolved my printing problem within a few minutes. Love working with him.
Matt was very helpful and resolved my problem.
Excellent and friendly service, as usual!
So patient and helpful. I truly appreciate your professional help. Beyond pleased!!
great as always
THANK YOU FOR HELPING ME!
Thank you for the very professional service and your great patience.
Mike was very friendly and polite. But, issue was not resolved after 90 minutes on the phone, was supposed to receive a call back yesterday afternoon, never did. Received an email today that the case was closed....
Mike was a big help.
Austin is always helpful and knowledgeable.
Austin really is the best. So helpful and quick.
Outlook locked up and NAI unfroze it.
Great job from Jonathan. When I called the support team, I expected to be putting in a ticket and that my request would be addressed when it could be. But Jonathan helped me right away, took the time to go through the process of finding and installing drivers, a new device and program on my computer. He stayed on the phone through completion and testing to make sure everything was working properly. Many thanks!
GRAEAT JOB AS ALWAYS!!!!
Once I was in touch with Anthony Bowie, everything was great, but I did have to wait 24 hours before I was helped. Apparently, the person who took my original call did not enter the issue properly. I hope I don't ever have to wait 24 hours again. I had a paid intern sitting for 4 hours yesterday and 4 today.
Addressed my concerns with regard to preventing future login capability. Was not able to remove the message alert i receive every time I log on to the remote server.
Matt worked with Tamarac to get my Outlook exchange add in fixed
Matt is AMAZING!
Matt is AWESOME!!!
Jonathan is very professional and a real pleasure to deal with.
Great service, thank you!
Justin was great. I really appreciate his help.
Client Retention Rate