Client Testimonials – Network Alliance

Network Alliance is now part of Ntiva, Inc. Please click here to get more information.

Jamie Loving, Director and CFO

Blue Water Capital 10 year client
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We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.

Jeff Hayden, CPA, Partner

Ross, Langan, & McKendree, LLP 2 year client
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It was the smoothest IT upgrade I’ve ever experienced. Not only does Network Alliance clearly understand the accounting space and can anticipate what might happen, they put our minds at ease and walked us step by step through the implementation process. They established a timeline and stuck to it.

Joey Musmar, CPA, Managing Partner

MillerMusmar CPAs 15 year client
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For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion.  It's no exaggeration to say that the underpinnings of our business exist with them.

Joseph Aiken, CPA, Principal

Aiken & Company PC 13 year client
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In terms of vendors, working with Network Alliance is the best decision we have made.  For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network.  They've kept our technology completely up to date without any major disruptions.  I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.

Julia Spicer, Executive Director

Mid-Atlantic Venture Association 16 year client
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There are so many things to consider when you are moving your company’s IT infrastructure and equipment, but Network Alliance has seen it all and done it all. By taking care of everything IT-related for us on not one, but two, moves, it was amazing how much stress they removed.

Tom Wimer, President & CEO

Axeo 6 year client
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Network Alliance has the total package available to a small business for a price you just couldn't replicate if you had to build it yourself.

Sandra Barrett, Practice Administrator

George, Strickler & Lazer, The Eye MDs 6 year client
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What a godsend Network Alliance has been to our ophthalmology practice! We have two practice locations and an ambulatory surgery center. Network Alliance's expertise has afforded us the opportunity to focus our efforts on quality patient care. All of our IT and communication worries are in the capable hands of Network Alliance—we've have been customers for six years and are never disappointed. They were instrumental in working with software companies on our behalf when new products were introduced in our system. I don't know how we could have done it without them. We have no IT staff in our practice—and thanks to Network Alliance, this hasn't been an issue. Our practice has grown significantly since Network Alliance took over the reins of managing our IT and they have proven time and time again that they are well-equipped to handle our growing needs (medical device integration, practice management software, phones, etc.) How refreshing it is to know that when issues do arise, Network Alliance is a phone call and a friendly, professional voice away! The capable staff at Network Alliance has always responded quickly and efficiently to any technical problems that we encounter. Frequently they go above and beyond to help us by working with software vendors, designing work stations, investigating equipment options, etc. Thank you for all you do behind the scenes to keep our systems (computer and VoIP phones) running smoothly. A medical practice is regulated by many government statutes and Network Alliance has helped us remain in compliance with issues such as HIPAA confidentiality. Many thanks and hats off to Network Alliance!

Sue Villarosa, CPA, Partner

Levy & Company, LLP 1 year client
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We were paralyzed. Not only were we unable to deal with clients, but we couldn’t even cut checks to pay our own bills. It was scary how something like this could actually happen, but the Network Alliance team jumped right in and did all of the communication with our old provider to retrieve our data. It was remarkable how fast they were able to get us back up and running. The fact that they were already familiar with the tax and accounting software we use was a huge advantage.

Nancy Eberhardt, Owner and CEO

Pathwise Partners 11 year client
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What sets Network Alliance apart from all the other options that we experienced, was the support function they have by phone to cover anything we might hit as a barrier.

Mitchell Weintraub, CPA, Managing Partner

Cordia Partners 12 year client
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Network Alliance has been a true partner. Over the past 10+ years, its service, expertise, and top-notch customer support have been essential to our successful growth.  They have consistently supported our company and our clients by securely hosting multiple accounting applications, and I trust Network Alliance to stay updated on everything security-related.

Kelly Jennings, Founder and CEO

Quincy CFO 1 year client
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I am very happy Network Alliance was there when I needed them. The experience was super easy. The Network Alliance implementation team couldn’t have been more friendly and helpful. They bent over backwards, with no limitations on the amount of time spent uploading our data and applications. The result is an IT solution that's better than the one we had before–it’s a better environment for the way we work.

Martin Kopmeyer, CPA, President

Lumen CPA 1 year client
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Byron [Patrick] and the rest of the Network Alliance team understood my pain, and they delivered. The whole team rallied to get us going, staying in constant contact by phone, text, and email. In a very uncomfortable situation, they made me feel very much at ease. Better yet, what started as an emergency has since leveled off to highly reliable and consistent performance.

98 %

Timely response time

98 %

Satisfaction

99 %

Knowledgeable

99 %

Courteous

99 %

Communication

Influenceometer

Check out our live, unfiltered client feedback!

*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).

Feb 19, 2019

Thank you for your help.

Linda P
Feb 19, 2019

Network Alliance made the new login process a breeze. I am not tech-savvy, but I had no issues downloading and accessing the new app with Network Alliance's help.

Jessica A
Feb 19, 2019

Great response time

John M
Feb 19, 2019

Thank you!

Elaine M
Feb 19, 2019

Still having issues and need to have connection to our CRM established. No "buttons" in main menu to help log and track emails to people.

Craig S
Feb 19, 2019

Ted routinely provides exceptional support. He is knowledgeable, professional and very responsive.

Shelley K
Feb 18, 2019

The support team was very helpful and polite and fixed the problem. Corey worked extra hard to search for the solution. Sometimes the easiest solution is hardest to use : )

Briana W
Feb 15, 2019

thank you

Patrick C
Feb 15, 2019

help from NA is always great!

Lisa B
Feb 15, 2019

Brandon listens and quickly zeros in on the problem. Fast and efficient. Great job.

Michael D
Feb 14, 2019

Awesome service from Corey as usual!

Sharise O
Feb 14, 2019

Good job and great service god bless

John J
Feb 13, 2019

I worked with Chris Anderson initially and then worked with Brandon Roberts after and I have to say that the support provided was EXCELLENT. Brandon addressed all of my needs and concerns with full optimism and professionalism. I was really impressed with the service!!! 10/10 - Thanks Brandon!!

Samantha T
Feb 12, 2019

Corey did a great job resolving the issue.

Tim B
Feb 12, 2019

You guys are the best! Don't change!

Kelly S
Feb 11, 2019

Brandon saved the day again! Thanks for resolving my latest QB issue!

Donna S
Feb 11, 2019

I always know we are protected

Nicole B
Feb 11, 2019

thank you

Patrick C
Feb 11, 2019

GREAT service as always thank you.

Lucius J
Feb 08, 2019

Network Alliance fixed a problem that had been plaguing my computer for weeks. Thank you!

Jessica A
Feb 08, 2019

As always, Network Alliance figured things out and made everything work again. Thanks!

Jessica A
Feb 08, 2019

Thanks, Brandon.

Roger P
Feb 08, 2019

Andrew was wonderful in resolving this issue, but it should not have been an issue in the first place. We have provided the necessary information for when these updates occur (every week on Thursday nights) and we should not be prevented from working.

Samantha B
Feb 08, 2019

Very helpful. Thank you.

Christopher P
Feb 07, 2019

Brandon was very helpful and helped me resolve the issues that I was having.Thank you!Sari

Sari R
Feb 07, 2019

Andrew is awesome! That's really all there is to say!

Frontdesk G
Feb 07, 2019

You guys are great!

Sarah R
Feb 07, 2019

Professional and courteous as always!

Anthony C
Feb 07, 2019

thanks for your help...

Lucius J
Feb 07, 2019

My request was completed amazingly fast which is so helpful in keeping us moving forward. THANK YOU!

Kathleen M
Feb 06, 2019

Very efficient and very helpful!!! Thanks

Larry W
Feb 06, 2019

thank you

Patrick C
Feb 06, 2019

My helper mumbled a bit and as I'm getting older it was a bit hard to follow. No impact on highly successful outcome. Just a bit hard to hear!

Karen U
Feb 06, 2019

Shaun was great- knowledgeable and courteous, fixed my issue quickly.

Sara V
Feb 06, 2019

Austin is great!!!

Lisa B
Feb 05, 2019

Network Alliance saves the day (again) & Jack is great!

Mitch A
Feb 05, 2019

Super helpful and resolved the issue very quickly.

Brian J
Feb 05, 2019

Thanks, Shaun

Michael F
Feb 05, 2019

email problem solved thanks!

Jeffrey D
Feb 05, 2019

Would have been resolved but I chose to take off line to try and remedy the remainder myself since I didn't have a proper headset to operate phone and work keypad. Service however was great - very strong customer service skills.

Julia S
Feb 05, 2019

Couldn't login this morning but got immediate attention and access.

Jeffrey D
Feb 04, 2019

Shawn has been extremely helpful getting our room schedulers back online & set up!

Jill D
Feb 04, 2019

"it wasnt me..." thanks for your heroic efforts to hook to an archaic system here. Thank the lord for hotspots.

Nicole B
Feb 04, 2019

Terrific and immediate service that fixed the issue!

Eileen E
Feb 04, 2019

Thank you!

KSS S
Feb 03, 2019

Very impressive call-back time on a Sunday (Super Bowl Sunday, no less). This quick call solved a big issue. Thank you.

Joe Q
Feb 01, 2019

Support is fast and reliable! Thank you, Chris.

Rita S
Jan 31, 2019

Tim Sutro has always been able to resolve my technical problems quickly, to inform me of mulltiple options, and give me new ideas about how to adapt whatever program I am using to be able to be more productive and effective.

Shep R
Jan 31, 2019

Awesome, as always! Thanks for being on the ball, as usual!

Timothy B
Jan 31, 2019

Tyler's always takes care of what I need very quickly.

Anthony J

Influenceometer

97 %

Client Retention Rate

For

21 0 919
Years Months Days