Jamie Loving, Director and CFOBlue Water Capital 10 year client
We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.
Jeff Hayden, CPA, PartnerRoss, Langan, & McKendree, LLP 2 year client
It was the smoothest IT upgrade I’ve ever experienced. Not only does Network Alliance clearly understand the accounting space and can anticipate what might happen, they put our minds at ease and walked us step by step through the implementation process. They established a timeline and stuck to it.
Joey Musmar, CPA, Managing PartnerMillerMusmar CPAs 15 year client
For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion. It's no exaggeration to say that the underpinnings of our business exist with them.
Joseph Aiken, CPA, PrincipalAiken & Company PC 13 year client
In terms of vendors, working with Network Alliance is the best decision we have made. For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network. They've kept our technology completely up to date without any major disruptions. I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.
Julia Spicer, Executive DirectorMid-Atlantic Venture Association 16 year client
There are so many things to consider when you are moving your company’s IT infrastructure and equipment, but Network Alliance has seen it all and done it all. By taking care of everything IT-related for us on not one, but two, moves, it was amazing how much stress they removed.
Tom Wimer, President & CEOAxeo 6 year client
Network Alliance has the total package available to a small business for a price you just couldn't replicate if you had to build it yourself.
Sandra Barrett, Practice AdministratorGeorge, Strickler & Lazer, The Eye MDs 6 year client
What a godsend Network Alliance has been to our ophthalmology practice! We have two practice locations and an ambulatory surgery center. Network Alliance's expertise has afforded us the opportunity to focus our efforts on quality patient care. All of our IT and communication worries are in the capable hands of Network Alliance—we've have been customers for six years and are never disappointed. They were instrumental in working with software companies on our behalf when new products were introduced in our system. I don't know how we could have done it without them. We have no IT staff in our practice—and thanks to Network Alliance, this hasn't been an issue. Our practice has grown significantly since Network Alliance took over the reins of managing our IT and they have proven time and time again that they are well-equipped to handle our growing needs (medical device integration, practice management software, phones, etc.) How refreshing it is to know that when issues do arise, Network Alliance is a phone call and a friendly, professional voice away! The capable staff at Network Alliance has always responded quickly and efficiently to any technical problems that we encounter. Frequently they go above and beyond to help us by working with software vendors, designing work stations, investigating equipment options, etc. Thank you for all you do behind the scenes to keep our systems (computer and VoIP phones) running smoothly. A medical practice is regulated by many government statutes and Network Alliance has helped us remain in compliance with issues such as HIPAA confidentiality. Many thanks and hats off to Network Alliance!
Sue Villarosa, CPA, PartnerLevy & Company, LLP 1 year client
We were paralyzed. Not only were we unable to deal with clients, but we couldn’t even cut checks to pay our own bills. It was scary how something like this could actually happen, but the Network Alliance team jumped right in and did all of the communication with our old provider to retrieve our data. It was remarkable how fast they were able to get us back up and running. The fact that they were already familiar with the tax and accounting software we use was a huge advantage.
Nancy Eberhardt, Owner and CEOPathwise Partners 11 year client
What sets Network Alliance apart from all the other options that we experienced, was the support function they have by phone to cover anything we might hit as a barrier.
Mitchell Weintraub, CPA, Managing PartnerCordia Partners 12 year client
Network Alliance has been a true partner. Over the past 10+ years, its service, expertise, and top-notch customer support have been essential to our successful growth. They have consistently supported our company and our clients by securely hosting multiple accounting applications, and I trust Network Alliance to stay updated on everything security-related.
Kelly Jennings, Founder and CEOQuincy CFO 1 year client
I am very happy Network Alliance was there when I needed them. The experience was super easy. The Network Alliance implementation team couldn’t have been more friendly and helpful. They bent over backwards, with no limitations on the amount of time spent uploading our data and applications. The result is an IT solution that's better than the one we had before–it’s a better environment for the way we work.
Martin Kopmeyer, CPA, PresidentLumen CPA 1 year client
Byron [Patrick] and the rest of the Network Alliance team understood my pain, and they delivered. The whole team rallied to get us going, staying in constant contact by phone, text, and email. In a very uncomfortable situation, they made me feel very much at ease. Better yet, what started as an emergency has since leveled off to highly reliable and consistent performance.
Timely response time
Check out our live, unfiltered client feedback!
*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).
As soon as I got off the phone, QB stopped responding.
Michael has been AMAZING! Thank you so much for you professionalism and patience.
Thank you, Ryan, for your extraordinary patience -- and I'm sorry it took so long to do those updates.
Outstanding, professional, and courteous service. Issued was resolved extremely quickly. Extremely appreciative. Thank you, Michon Atkinson
Thank you Brandon for helping me with various questions. You're super helpful!!!
The Gentleman that helped was patient and he resolved my issue. Thank You!
Excellent and friendly support!
Ryan did an outstanding job in assisting and resolving the issue. Thank you Ryan!
Ryan was very easy to work with, knowledgeable and solved my question and issue very quickly.
Many thanks to Tim Sutro for resolving the case of the missing emails that suddenly disappeared from my screen. He investigated and resolved the problem quickly. I'm always relieved to know that Network Alliance can do whatever is necessary to solve problems like these with dispatch.
This was a tough one because the software would not load properly & caused errors. It took awhile to get it loaded where it didn't cause errors.
Great prompt help. Thank you!
Brandon was excellent
Brandon was very helpful, friendly, and quick in installing our needed software.
Fixed the issue -- thanks!
Quickly assessed and resolved the Excel problem.Offered for me to ask for him, Tim, tomorrow or Friday to shadow me and witness how often my system locks up each hour. Only 3 or 4 second each time, but it is not normal. Perhaps my laptop is wearing out......
Thanks to Ryan for patience in helping solve this problem.
Thank you for your quick solution.
Dan helped me download eCap on my laptop in record time.
This one was a struggle to get it done as procedures for conference room calendar setup changed with Office 365. It was eventually figured out & completed.
Tech was professional and patient. Completely resolved my issue.
Brandon was super helpful, fixed my issue and answered my questions.
Thanks for the assistance!
The service was prompt, courteous and efficient. Couldn't have been better!
Exceptional support, as always!
Support was Awesome!
Great follow up and very helpful and professional....Thank You!!!
Support was great. Timely and explained what he was doing and resolved the matter in only a few minutes.
Andrew is always very helpful!
Tyler was quick, efficient, and friendly. Austin provided helpful information to allow me to make our request properly and ensure a faster resolution. Thank you!
Tyler is terrific!
Excellent level of service by Analyst.
I understand the representative was new, but they need more technology experience.
Unfortunately, our issue was not resolved.
Micheal is new, but he was super helpful! And tried his best to help resolve my ticket!
good job great help
What can I say... Corey's amazing! He patiently and politely untangled the knot of issues tying up our online contact forms. Genius. Thanks so much for everything!
Great and prompt support from the Network Alliance team, as usual! Thank you!
Very patient and knowledgeable; with a sense of humor!
Thank you Corey for a job well done!
Solved, fast and kindly!
Thank you so much for all of you help. It was already done before I sent the email.
I wish the service from the major tech companies matched that of Network Alliance. In fact, Network Alliance just resolved for me a small infuriating problem with my cell phone when I spent more than an hour trying to even get through to my phone service tech staff.
No one can tell me what is causing me to have to have administrative log in to access certain QB files at various times. I had to call 3 different times on the same issue and it would work when on phone with NA but then once I try to reopen the file it wanted administrative log in again. Very frustrating.
Got an email from Tyler that the update was installed but could not open the program. Had to call in the am and have another NA agent fix the issue to proceed. Wondering if after an update if anyone opens the program to make sure it actually works could probably prevent this from happening again.
Thank you, Austin! :)
I ended up figuring out how to install the update and get it accessible from my end but not with Network Alliance's help.
Thank you for all of your help and thank you for being there for us.
Client Retention Rate