Small Business – Network Alliance

Questions

  • Do you offer dual-factor authentication?

    RSA security is our go-to dual-factor authentication method. Requiring a randomly generated key from your phone or keyfob with RSA won’t let potential cyber criminals into your files even if they have a stolen password.

  • Can I access my mailbox outside of my virtual desktop?

    Yes, and with our Office 365 offerings, your mailbox is accessible from any browser in the world or through your included copy of Microsoft Outlook.

  • Can I scan into the remote server?

    Yes, and we’ll even help you manage that pesky address book on the big office-wide scanner!

  • Am I able to print to a printer in my office?

    Of course! We support almost every brand and type of printer under the sun.

  • Can I access my remote desktop from a Mac?

    We love our Macs, too! All you need is Microsoft Remote Desktop 10.

  • How can I be sure my data is safe in the Network Alliance cloud?

    We’re proud owners of multiple certifications including HIPAA, PCI DSS, and NIST SP 800-171, as well as having a third-party annual SOC audit. You don’t have to trust us on our word alone (although we stand behind our words); we have the security compliance certificates to prove it!

  • Who provides the licensing for my software?

    We’re a certified Microsoft Cloud Service Provider. Your monthly service fee includes Microsoft licensing for products such as Word, Excel, PowerPoint, and Outlook. All third-party licensing is provided by the client. This way, if you switch providers, you’ll keep your licenses!

  • Can you help me with our internet service provider and other vendors?

    Definitely! We’re happy to take over vendor relationships for you and troubleshoot any vendor or ISP issues you’re experiencing, so you can get back to work.

  • Are my files backed up?

    Yes, your files are backed up constantly with redundant copies made to ensure nothing is ever lost. Delete a file accidentally? We can recover it immediately!

  • Can I use my desktop proprietary software in the cloud?

    In our 21+ years of business, we like to think we’ve seen just about everything. With Network Alliance, you can use your proprietary software with all the benefits of cloud computing without having to learn a new process to use your software.