Network Alliance was named a winner in multiple categories of the 2017 11th Annual Stevie Awards for Sales & Customer Service. These latest recognitions mark the fifth year in a row that the company has received this prestigious award.
At the Stevie Awards ceremony in Las Vegas, the Network Alliance Support Center team was recognized in the following categories:
- Gold Award for Customer Service Department of the Year – Computer Services
- Gold Award for Corey Orr, Front-Line Customer Service Professional of the Year – Technology Industries
- Bronze Award for Front-Line Customer Service Team of the Year – Technology Industries
The Network Alliance Support Center provides highly personalized IT management and technical support for the mission-critical IT environments of small and mid-sized organizations. Its commitment and high level of customer service have been instrumental in its 98% year-over-year client retention rate for the past 19 years. Additionally, despite an increasing number of IT environments, end users, devices, software applications, and complex issues requiring support, the company’s support team operates at an industry-leading ‘5-Star’ client satisfaction rate without increasing headcount for more than five years. Following the resolution of every technical support issue, client feedback ranks service based on five core characteristics:
- Overall satisfaction
Between July 2015 and September 2016, the Network Alliance Support Center received the highest scores in company history, with a combined trailing average of 98.6%, an all-time high score as of September 30, 2016.
Additionally, the Network Alliance Support Center has also driven a number of key goals within the framework of its ‘Four Pillars of Success’ – Great Service, Great Place to Work, Great Technology, and Great Financial Performance. These include:
- Annual savings of more than $100,000 on office rent by providing a robust telework program, also saving more than $3,900 in personal telecommuting expense per team member
- Job creation in emerging United States job markets and saving an average of more than 35% per team member on salaries and benefits
- Zero percent (0%) Support Center team turnover, with 80% of Support Center team members working at Network Alliance for three years or longer
- Investment of more than $3,500 per team member in continuous improvement training
These efforts and the impact on empowerment and engagement among employee teams have been instrumental in the continued growth and success of the company, as well as its ongoing achievements and recognition by the Stevie Award committee.
“Despite the ever-changing technology landscape, the Network Alliance Support Center continues to ‘do more with less’ while achieving record-high client satisfaction, managing costs, and contributing to the company’s top-line revenue goals,” Network Alliance’s Founder and CEO Don Britton said. “We are proud of these latest recognitions from the Stevie Awards committee and look forward to even greater success in the future.”
About Network Alliance, Inc.
For more than 19 years, Network Alliance, Inc. (Network Alliance) has been delivering high-quality, dependable, and cost-effective solutions for organizations’ IT management needs. Network Alliance provides a hosted desktop service for a complete IT solution for small and medium-sized businesses at a predictable monthly fee and allows clients to access their desktop and business applications from any location or device connected to the Internet, eliminating costly downtime and maintaining the highest level of data security. A one-stop shop for IT solutions and services, Network Alliance’s expertise, reliability, and unmatched client services approach differentiate it from the competition. For more information on Network Alliance and its services, please visit www.networkalliance.com.
About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.