Testimonials – Network Alliance

Network Alliance is now part of Ntiva, Inc. Please click here to get more information.

Satisfied clients are our best recommendation. The Latest Reviews tool provides a behind-the-scenes, unvarnished look at what we’re hearing from our clients. Because we’re committed to continuous improvement, you’re seeing the good and, occasionally, the bad and ugly comments that we get each and every day from Network Alliance clients. Our comments don’t just come from the liaisons at the companies; we hear from all Network Alliance users, from CEOs to front-line staffers. If you’re wondering if Network Alliance is right for you, check back here for several days in a row and you’ll get the clearest picture of how we’re making IT simple, one user at a time.

*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).

Influenceometer

97 %

Client Retention Rate

For

22 0 025
Years Months Days

98 %

Timely response time

98 %

Satisfaction

99 %

Knowledgeable

99 %

Courteous

99 %

Communication

May 24, 2019

My Outlook simply got hung up and the tech ended up taking 25 mins to rebuild my profile and I have to now set-up all of my Outlook options like Signature Block, etc.

Kevin S
May 24, 2019

Excellent support servic

Myint S
May 24, 2019

Excellent and High level of service

Rouba K
May 23, 2019

Austin was great!

Michael F
May 23, 2019

I telephone support on May 9th for a billing issue and was promptly referred to accounting where I left a voicemail message. By May 16th I had still not received a return telephone call so I left another message for accounting. Today is May 23rd and STILL NO REPLY!!!!!!!

Albert R
May 23, 2019

Austin was able to help me reset my password and also add me to a list so that I get automatic reminders when I need to update again. I appreciate his help.

Jasmine H
May 23, 2019

Austin was the only person who has been able to help me with the issue of my touchpad not working while scrolling. I appreciate him taking the time to solve the issue rather than advise I need a new computer (as was previously advised). Thank you, Austin!

Jasmine H
May 22, 2019

excellent service

Syed A
May 22, 2019

Thank you Tim for your speedy resolution.

Diana B
May 22, 2019

Austin is always polite and professional and solves the problem quickly!!! Thank you.

R
May 22, 2019

provided great services

Syed A
May 22, 2019

Thank you very much Ryan!

Nick S
May 22, 2019

thanks for getting me back in to Windows

Jeffrey D
May 21, 2019

Austin was very professional and patient! Problem resolved very quickly!

Chuck M
May 21, 2019

Ryan was super helpful and very fast at fixing the problem!

Beth G
May 18, 2019

Andrew was quite capable and showed the correct way to e-mail a scan. excellent service.

Gabe B
May 17, 2019

Austin solved my solution, as always.

Giselle N
May 16, 2019

Austin was very patient and helpful for what turned out to be a rather lengthy session. Terrific.

Ron B
May 16, 2019

Excellent timeliness. Quick response to a potential virus issue.

Rita S
May 15, 2019

Got things fixed quickly! Thanks!

Pam B
May 15, 2019

Corey is the best!

Carroll M
May 14, 2019

thanks

Jeffrey D
May 14, 2019

Amazing service, thank you very much!

Mahendra K
May 14, 2019

Good as ever ! Many thanks, Tony

Anthony A
May 14, 2019

Thanks Austin!

Sarah R
May 13, 2019

Excellent and very quick reply!

Arlene L
May 13, 2019

thank you

Patrick C
May 13, 2019

Good Follow Up

Tina B
May 10, 2019

Network Alliance fixed my excel issue in less than a minute. Thanks!

Jessica A
May 10, 2019

Provided above average services by Austin

Syed A
May 10, 2019

Brandon was very helpful in fixing the problem in a reasonable amount of time.

Susan K
May 09, 2019

Thanks Corey

Robin S
May 09, 2019

Thank you for quickly updating my Quickbooks software!

Carol W
May 09, 2019

Excellent Service!!

Bhavna M
May 09, 2019

Ryan was fast and phenomenal!

Cristian R
May 08, 2019

Thanks so much!

Karoline H
May 08, 2019

My only concern was the wait time before Corey was available to help me. I was on the line for more than 5 minutes.

Mark M
May 07, 2019

Thank you to Shaun - we had been working on a couple of issues and access to using QuickBooks software was starting to become a thorn in my side. Shaun took care of it and followed-up promptly. Much appreciated.

John L
May 07, 2019

Ryan, was very courteous and saw my issue through to resolution. He provided excellent customer service.

Rosea S
May 07, 2019

Was not resolved & I was not contacted.

Jasmine H
May 07, 2019

Thanks Corey!

Sarah R
May 03, 2019

Thank you for your quick fix!

Diana B
May 03, 2019

THANK YOU. The Support Center Analyst worked diligently with CCH to resolve the problem.

John K
May 03, 2019

Andy didn't say much or explain the problem, but he did resolve it quickly and (apparently) satisfactorily.

Allan A
May 03, 2019

Thanks!

Pam B
May 02, 2019

Got the printers printing again!

Jeffrey D
May 02, 2019

Ryan has been fantastic to work with! He was prompt, knowledgeable, courteous, and resolved my issue quickly.

Sara T
May 02, 2019

Thank you for your help!

Naomi L
May 01, 2019

Thanks, Brandon! Awesome work!

Karoline H
May 01, 2019

great service was provided

Syed A

Jamie Loving, Director and CFO

Blue Water Capital 10 year client
testimonials photo

We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.

Joey Musmar, CPA, Managing Partner

MillerMusmar CPAs 15 year client
testimonials photo

For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion.  It's no exaggeration to say that the underpinnings of our business exist with them.

Joseph Aiken, CPA, Principal

Aiken & Company PC 13 year client
testimonials photo

In terms of vendors, working with Network Alliance is the best decision we have made.  For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network.  They've kept our technology completely up to date without any major disruptions.  I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.