Satisfied clients are our best recommendation. The Latest Reviews tool provides a behind-the-scenes, unvarnished look at what we’re hearing from our clients. Because we’re committed to continuous improvement, you’re seeing the good and, occasionally, the bad and ugly comments that we get each and every day from Network Alliance clients. Our comments don’t just come from the liaisons at the companies; we hear from all Network Alliance users, from CEOs to front-line staffers. If you’re wondering if Network Alliance is right for you, check back here for several days in a row and you’ll get the clearest picture of how we’re making IT simple, one user at a time.
*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).
Client Retention Rate
User Survey Satisfaction
Timely response time
quick response with alternatives if it does not work.
My issue isn't resolved.
Brandon called at the appointed time and provided access to needed email folders
Brandon was a huge help, especially considering it is tax season for us and after 5:00 on a Friday! This CPA says thank you!!!
Sean was very helpful.
It took three calls, of about and hour each, but they finally got thinks going.Thank you
Fast and easy.
Thanks to everyone on the team who helped me with this today!
Brandon went above & beyond. He took time to enter setup profile notes with verbiage I provided. This will facilitate consistency regardless who launch the initial setup or reassignment of the laptop.
Corey was AWSOME!
Cory was AWSOME!
Network Alliance helped me fix the problem and figure out what was causing it.
Brandon was informative, fast, and very polite. Best customer service experience from Network Alliance thus far
Took a few more days to resolve as I'm used to from Network Alliance. I also asked that more space be given on the H and S drives, not the C drive, and am somewhat surprised that Network Alliance has that level of access on my system.
Brandon is always very prompt and professional and I truly appreciate his efforts to resolve any issues we have.
My answers were received in a timely manner and tech support was courteous and professional as always.
Got Outlook running, thanks for the help!
Austin was excellent!
Brian was very helpful with outlook I have our company calling Brian to help them as well GREAT JOB Brain!!!
He save me literally 8 hours of additional work by locating my original document.
Andrew was patient and very thorough! Thank you, NAI.
Sean was great!
Thank you to Corey for seeing my email on a Saturday morning! He fixed the problem quickly! Thank you so much!
Thank you Brendan, you saved my weekend! Suuupppeerrr!
Great job Corey! Appreciate the speed for the need!
Corey is awesome! Appreciate the quick response and quicker fix!
I have always received the highest quality of support from Tech and the Alliance. Today was no different. Thank you.
Austin is efficient and quick. He was actually cleaning up an issue from the initial install earlier that day which another tech did not complete. I've encountered him many times before & in instances where there were back-end challenges, he keeps me apprised of what's going on along with the steps he's taking to remedy. I would say he's one of the best, glad when he picks up.
Tim set up the wrong company information. At times he seemed distracted. I've encountered him before & his setup's typically need revision or correction. Also he seems to do the bare minimum. He's the 1 tech I have to request to pin task bar items, set the homepage, etc. 90% of our team works remotely & the standardization helps, especially when a directive is issued & to give everyone's laptop the "same" look. He was not on his game this day. A call that should have taken 15-20 minutes took 58 minutes.
Cory was great, as usual
Great service/response as always!
Tim was quick and effective at helping me resolve my issue this evening. Thanks Tim!
After trying several things and checking drivers, etc., Brandon concluded that the printer issues were not driver related. So, the issue was not resolved, but that is no fault of Brandon or NAI.I am contacting our printer service technician to see if they can come and correct the issue.
Shaun was very helpful, friendly and professional and resolved my problem quickly. What else do you want? Thanks Shaun.Alan
Got rid of the nasty fake warning that was impeding my doing anything else and that I couldn't seem to kill. It's gone now and no damage was done, so all is well.BTW I've done this survey a couple of times, and sometimes the stars get wonky when I submit. It's meant to be 5 stars for each.
Rebooting and MS update was done, will have to see if that solves the problem. Hope so!!
I am always very glad to fill out these surveys for Network Alliance. I have always found the technical support at Network Alliance to be outstanding, and Brendan today was as predictable excellent as the others who have helped me - very courteous and patient in dealing with non-techies and very knowledgeable and, importantly, entrepreneurial in resolving the issues, and quickly. They must all go through some sort of techie combat training school given what I have thrown at them over time.
Jack Noordhuizen is very helpful and knowledgeable.
Thank You....Always very responsive, professional, and helpful!!!
Thank you very much Brandon! great job!
Thank you for helping us resolve the final post website launch item so we can receive general inquiries through our online contact form!
Jamie Loving, Director and CFOBlue Water Capital 10 year client
We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.
Joey Musmar, CPA, Managing PartnerMillerMusmar CPAs 15 year client
For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion. It's no exaggeration to say that the underpinnings of our business exist with them.
Joseph Aiken, CPA, PrincipalAiken & Company PC 13 year client
In terms of vendors, working with Network Alliance is the best decision we have made. For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network. They've kept our technology completely up to date without any major disruptions. I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.