Satisfied clients are our best recommendation. The Latest Reviews tool provides a behind-the-scenes, unvarnished look at what we’re hearing from our clients. Because we’re committed to continuous improvement, you’re seeing the good and, occasionally, the bad and ugly comments that we get each and every day from Network Alliance clients. Our comments don’t just come from the liaisons at the companies; we hear from all Network Alliance users, from CEOs to front-line staffers. If you’re wondering if Network Alliance is right for you, check back here for several days in a row and you’ll get the clearest picture of how we’re making IT simple, one user at a time.
*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).
Client Retention Rate
User Survey Satisfaction
Timely response time
Great service and fixed in 3 minutes!
Very knowledgeable and professional
Ryan was awesome - patient, professional, knowledgeable and solved my issues!!
Appreciate, as always, Corey's prompt, courteous, and ultimately effective service delivery. Thanks Network Alliance!
Austin solved the problem quickly and courteously!
fixed in less than 3 minutes! Yay!
The GOAT, as always.
Long wait time until the phone was answered.
Spot on...as always.
I reached out via email and hadn't received a response so I called and while on hold I received an email saying that my issue was resolved and if it hasn't been to call...10 minutes later and I am still on hold....My computer is running so slow it's making it hard to work. Update: 20 minutes later I finally reached the after hours hotline who told me a representative would get back to me in an hour. At the speed my computer is running, I can barely work so I am going to pick up lunch. I'm positive that while I am away from my desk will be the time that the representative calls me back....
He was great stayed on the phone until the problem was resolved!!!1
What started out as just one employee having an issue printing to our document storage, turned into the entire license being reinstalled and our entire team being unable to work for 6 hours. Not the best experience.
I hope Corey succeeds in unblocking National Review, of all things! This Mimecast is a pain.
Jonthan is the man!!
Great responsive help. Thank you so much!!
Thank you Michael for helping me log into Ecap at home! Easy.
Thanks Corey for finding the important proposal file in our back ups!
Working a proposal. Someone on the team inadvertently deleted an important multi-page hand-written file. Corey dug in and found it in our back ups. Go Corey!
good job thank you
Great assistance, as is always the case.
Excellent response time on a Saturday.
Your support people are ALWAYS courteous, responsive, and make my day less stressful. Justin resolved my printing problem within a few minutes. Love working with him.
Matt was very helpful and resolved my problem.
Excellent and friendly service, as usual!
So patient and helpful. I truly appreciate your professional help. Beyond pleased!!
great as always
THANK YOU FOR HELPING ME!
Thank you for the very professional service and your great patience.
Mike was very friendly and polite. But, issue was not resolved after 90 minutes on the phone, was supposed to receive a call back yesterday afternoon, never did. Received an email today that the case was closed....
Mike was a big help.
Austin is always helpful and knowledgeable.
Austin really is the best. So helpful and quick.
Outlook locked up and NAI unfroze it.
Great job from Jonathan. When I called the support team, I expected to be putting in a ticket and that my request would be addressed when it could be. But Jonathan helped me right away, took the time to go through the process of finding and installing drivers, a new device and program on my computer. He stayed on the phone through completion and testing to make sure everything was working properly. Many thanks!
GRAEAT JOB AS ALWAYS!!!!
Once I was in touch with Anthony Bowie, everything was great, but I did have to wait 24 hours before I was helped. Apparently, the person who took my original call did not enter the issue properly. I hope I don't ever have to wait 24 hours again. I had a paid intern sitting for 4 hours yesterday and 4 today.
Addressed my concerns with regard to preventing future login capability. Was not able to remove the message alert i receive every time I log on to the remote server.
Matt worked with Tamarac to get my Outlook exchange add in fixed
Matt is AMAZING!
Matt is AWESOME!!!
Jonathan is very professional and a real pleasure to deal with.
Great service, thank you!
Justin was great. I really appreciate his help.
Jamie Loving, Director and CFOBlue Water Capital 10 year client
We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.
Joey Musmar, CPA, Managing PartnerMillerMusmar CPAs 15 year client
For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion. It's no exaggeration to say that the underpinnings of our business exist with them.
Joseph Aiken, CPA, PrincipalAiken & Company PC 13 year client
In terms of vendors, working with Network Alliance is the best decision we have made. For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network. They've kept our technology completely up to date without any major disruptions. I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.