Satisfied clients are our best recommendation. The Latest Reviews tool provides a behind-the-scenes, unvarnished look at what we’re hearing from our clients. Because we’re committed to continuous improvement, you’re seeing the good and, occasionally, the bad and ugly comments that we get each and every day from Network Alliance clients. Our comments don’t just come from the liaisons at the companies; we hear from all Network Alliance users, from CEOs to front-line staffers. If you’re wondering if Network Alliance is right for you, check back here for several days in a row and you’ll get the clearest picture of how we’re making IT simple, one user at a time.
*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).
Client Retention Rate
User Survey Satisfaction
Timely response time
My Outlook simply got hung up and the tech ended up taking 25 mins to rebuild my profile and I have to now set-up all of my Outlook options like Signature Block, etc.
Excellent support servic
Excellent and High level of service
Austin was great!
I telephone support on May 9th for a billing issue and was promptly referred to accounting where I left a voicemail message. By May 16th I had still not received a return telephone call so I left another message for accounting. Today is May 23rd and STILL NO REPLY!!!!!!!
Austin was able to help me reset my password and also add me to a list so that I get automatic reminders when I need to update again. I appreciate his help.
Austin was the only person who has been able to help me with the issue of my touchpad not working while scrolling. I appreciate him taking the time to solve the issue rather than advise I need a new computer (as was previously advised). Thank you, Austin!
Thank you Tim for your speedy resolution.
Austin is always polite and professional and solves the problem quickly!!! Thank you.
provided great services
Thank you very much Ryan!
thanks for getting me back in to Windows
Austin was very professional and patient! Problem resolved very quickly!
Ryan was super helpful and very fast at fixing the problem!
Andrew was quite capable and showed the correct way to e-mail a scan. excellent service.
Austin solved my solution, as always.
Austin was very patient and helpful for what turned out to be a rather lengthy session. Terrific.
Excellent timeliness. Quick response to a potential virus issue.
Got things fixed quickly! Thanks!
Corey is the best!
Amazing service, thank you very much!
Good as ever ! Many thanks, Tony
Excellent and very quick reply!
Good Follow Up
Network Alliance fixed my excel issue in less than a minute. Thanks!
Provided above average services by Austin
Brandon was very helpful in fixing the problem in a reasonable amount of time.
Thank you for quickly updating my Quickbooks software!
Ryan was fast and phenomenal!
Thanks so much!
My only concern was the wait time before Corey was available to help me. I was on the line for more than 5 minutes.
Thank you to Shaun - we had been working on a couple of issues and access to using QuickBooks software was starting to become a thorn in my side. Shaun took care of it and followed-up promptly. Much appreciated.
Ryan, was very courteous and saw my issue through to resolution. He provided excellent customer service.
Was not resolved & I was not contacted.
Thank you for your quick fix!
THANK YOU. The Support Center Analyst worked diligently with CCH to resolve the problem.
Andy didn't say much or explain the problem, but he did resolve it quickly and (apparently) satisfactorily.
Got the printers printing again!
Ryan has been fantastic to work with! He was prompt, knowledgeable, courteous, and resolved my issue quickly.
Thank you for your help!
Thanks, Brandon! Awesome work!
great service was provided
Jamie Loving, Director and CFOBlue Water Capital 10 year client
We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.
Joey Musmar, CPA, Managing PartnerMillerMusmar CPAs 15 year client
For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion. It's no exaggeration to say that the underpinnings of our business exist with them.
Joseph Aiken, CPA, PrincipalAiken & Company PC 13 year client
In terms of vendors, working with Network Alliance is the best decision we have made. For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network. They've kept our technology completely up to date without any major disruptions. I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.