Satisfied clients are our best recommendation. The Latest Reviews tool provides a behind-the-scenes, unvarnished look at what we’re hearing from our clients. Because we’re committed to continuous improvement, you’re seeing the good and, occasionally, the bad and ugly comments that we get each and every day from Network Alliance clients. Our comments don’t just come from the liaisons at the companies; we hear from all Network Alliance users, from CEOs to front-line staffers. If you’re wondering if Network Alliance is right for you, check back here for several days in a row and you’ll get the clearest picture of how we’re making IT simple, one user at a time.
*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).
Client Retention Rate
User Survey Satisfaction
Timely response time
Thank you for your help.
Network Alliance made the new login process a breeze. I am not tech-savvy, but I had no issues downloading and accessing the new app with Network Alliance's help.
Great response time
Still having issues and need to have connection to our CRM established. No "buttons" in main menu to help log and track emails to people.
Ted routinely provides exceptional support. He is knowledgeable, professional and very responsive.
The support team was very helpful and polite and fixed the problem. Corey worked extra hard to search for the solution. Sometimes the easiest solution is hardest to use : )
help from NA is always great!
Brandon listens and quickly zeros in on the problem. Fast and efficient. Great job.
Awesome service from Corey as usual!
Good job and great service god bless
I worked with Chris Anderson initially and then worked with Brandon Roberts after and I have to say that the support provided was EXCELLENT. Brandon addressed all of my needs and concerns with full optimism and professionalism. I was really impressed with the service!!! 10/10 - Thanks Brandon!!
Corey did a great job resolving the issue.
You guys are the best! Don't change!
Brandon saved the day again! Thanks for resolving my latest QB issue!
I always know we are protected
GREAT service as always thank you.
Network Alliance fixed a problem that had been plaguing my computer for weeks. Thank you!
As always, Network Alliance figured things out and made everything work again. Thanks!
Andrew was wonderful in resolving this issue, but it should not have been an issue in the first place. We have provided the necessary information for when these updates occur (every week on Thursday nights) and we should not be prevented from working.
Very helpful. Thank you.
Brandon was very helpful and helped me resolve the issues that I was having.Thank you!Sari
Andrew is awesome! That's really all there is to say!
You guys are great!
Professional and courteous as always!
thanks for your help...
My request was completed amazingly fast which is so helpful in keeping us moving forward. THANK YOU!
Very efficient and very helpful!!! Thanks
My helper mumbled a bit and as I'm getting older it was a bit hard to follow. No impact on highly successful outcome. Just a bit hard to hear!
Shaun was great- knowledgeable and courteous, fixed my issue quickly.
Austin is great!!!
Network Alliance saves the day (again) & Jack is great!
Super helpful and resolved the issue very quickly.
email problem solved thanks!
Would have been resolved but I chose to take off line to try and remedy the remainder myself since I didn't have a proper headset to operate phone and work keypad. Service however was great - very strong customer service skills.
Couldn't login this morning but got immediate attention and access.
Shawn has been extremely helpful getting our room schedulers back online & set up!
"it wasnt me..." thanks for your heroic efforts to hook to an archaic system here. Thank the lord for hotspots.
Terrific and immediate service that fixed the issue!
Very impressive call-back time on a Sunday (Super Bowl Sunday, no less). This quick call solved a big issue. Thank you.
Support is fast and reliable! Thank you, Chris.
Tim Sutro has always been able to resolve my technical problems quickly, to inform me of mulltiple options, and give me new ideas about how to adapt whatever program I am using to be able to be more productive and effective.
Awesome, as always! Thanks for being on the ball, as usual!
Tyler's always takes care of what I need very quickly.
Jamie Loving, Director and CFOBlue Water Capital 10 year client
We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.
Joey Musmar, CPA, Managing PartnerMillerMusmar CPAs 15 year client
For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion. It's no exaggeration to say that the underpinnings of our business exist with them.
Joseph Aiken, CPA, PrincipalAiken & Company PC 13 year client
In terms of vendors, working with Network Alliance is the best decision we have made. For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network. They've kept our technology completely up to date without any major disruptions. I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.