Testimonials – Network Alliance

Satisfied clients are our best recommendation. The Latest Reviews tool provides a behind-the-scenes, unvarnished look at what we’re hearing from our clients. Because we’re committed to continuous improvement, you’re seeing the good and, occasionally, the bad and ugly comments that we get each and every day from Network Alliance clients. Our comments don’t just come from the liaisons at the companies; we hear from all Network Alliance users, from CEOs to front-line staffers. If you’re wondering if Network Alliance is right for you, check back here for several days in a row and you’ll get the clearest picture of how we’re making IT simple, one user at a time.

*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).

Influenceometer

97 %

Client Retention Rate

For

21 0 815
Years Months Days

98 %

Timely response time

98 %

Satisfaction

99 %

Knowledgeable

99 %

Courteous

99 %

Communication

Jan 16, 2019

Jack resolved our issue quickly!

Becca F
Jan 16, 2019

this hasn't been resolved. We still are only to have one person in at a time into the payroll (atx) 2018 program.

Tammy G
Jan 15, 2019

Tim was extremely helpful!

Michele B
Jan 15, 2019

Andy helped me out efficiently and FAST!!!!

Wendy M
Jan 15, 2019

excellent job by Austin!!

Judy F
Jan 15, 2019

Thank you Brandon

Kim B
Jan 11, 2019

Extremely professional. Assisted in setting up my account on my Samsung 8+ cell.

Carlo N
Jan 10, 2019

Awsome guys!

Jeff C
Jan 10, 2019

I can sleep at night with your security protocols in place

Nicole B
Jan 09, 2019

they keep us safe!

Nicole B
Jan 09, 2019

Awesome help!

Lisa B
Jan 09, 2019

Thanks Andy

Diane H
Jan 08, 2019

Brandon is great. Knowledgeable, friendly, professional and timely.

Angela S
Jan 08, 2019

Brandon did a great job on a very minor issue. I was concerned that I had a piece of malware but he was able to identify the problem associated with a program that was recently removed from my Mac. Thanks Brandon.

Mark M
Jan 08, 2019

Thanks Chris!

Sarah R
Jan 07, 2019

Awesome help, thanks

Lisa B
Jan 07, 2019

It's been a rough morning here on several accounts, but it would have been rougher still without you guys. Thanks a million, Corey, Brendan, et al.

Roger P
Jan 07, 2019

Cory took care of the issue very quickly!

Lori S
Jan 04, 2019

Excellent job Cris!

Arlene L
Jan 04, 2019

Excellent job! My Office Tools was fixed in a minute... Amazing...

Arlene L
Jan 04, 2019

Calls are always answered promptly, and issues corrected quickly! Very happy with the service.

Jane G
Jan 03, 2019

Tech support has always done a great job for me.

James C
Jan 03, 2019

Excellent as always! Took initiative with software company for update. I appreciate that very much!

Wendy L
Jan 02, 2019

Good job! Thank you very much...

Arlene L
Dec 31, 2018

Excellent job Brandon! Thank you very much

Arlene L
Dec 31, 2018

Thanks for your quick response.

Georgina P
Dec 28, 2018

This issue has been going on for several weeks, and Brandon has been diligently delving into it trying to get it resolved. Today we finally came up with a solution. I truly appreciate that he absolutely would not give up, and that his tenacity led to resolution.

Carroll M
Dec 28, 2018

Brandon is always very helpful and gets things taken care of quickly.

Carroll M
Dec 28, 2018

We just began working with Network Alliance in December

Samantha B
Dec 28, 2018

Austin was terrific!!

Lisa B
Dec 26, 2018

Andy is great

Carolina B
Dec 21, 2018

Network Alliance always comes through for me. Special thanks to Corey and Tyler!

Greg M
Dec 19, 2018

I've had two issues this week, both I suspect of my own making. First Sean and then Austin today both did spectacular jobs ensuring that I was up and running quickly. I would not work with any other company!

Robert W
Dec 19, 2018

Thanks for the quick response!

Renee W
Dec 19, 2018

very helpful!

Elizabeth R
Dec 19, 2018

excellent assistance!!

Elizabeth R
Dec 18, 2018

Thanks!

Renee W
Dec 18, 2018

Thank you for your help.

Mark M
Dec 18, 2018

Excellent! It is indeed a 5-star technical support. Thank you very much!

Arlene L
Dec 17, 2018

thanks

a
Dec 17, 2018

Thanks!

Sarah R
Dec 17, 2018

Thanks!

Sarah R
Dec 17, 2018

Thanks!

Sarah R
Dec 17, 2018

Thanks!

Sarah R
Dec 17, 2018

Thanks!

Sarah R
Dec 17, 2018

Chris did a great job of getting me a temp RSA code

Jeffrey D
Dec 14, 2018

I really appreciate the patience the Technical Supprt Analyst showed me, especially, because of my limited tech knowledge. He was very kind and answer all my ridiculous questions. I appreciate all the help I received from Network Alliance.

Pat B
Dec 13, 2018

Excellent help. Very professional. Thank you for your patience.

Larry W
Dec 13, 2018

Brandon was professional and knowledgeable. Solved my issue in less than 5 mins. Thanks Brandon.

Nicolas P
Dec 12, 2018

Wow, you went above and beyond with this case! Thank you for all your time and troubleshooting. You all rock!

Nicole B

Jamie Loving, Director and CFO

Blue Water Capital 10 year client
testimonials photo

We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.

Joey Musmar, CPA, Managing Partner

MillerMusmar CPAs 15 year client
testimonials photo

For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion.  It's no exaggeration to say that the underpinnings of our business exist with them.

Joseph Aiken, CPA, Principal

Aiken & Company PC 13 year client
testimonials photo

In terms of vendors, working with Network Alliance is the best decision we have made.  For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network.  They've kept our technology completely up to date without any major disruptions.  I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.