Satisfied clients are our best recommendation. The Latest Reviews tool provides a behind-the-scenes, unvarnished look at what we’re hearing from our clients. Because we’re committed to continuous improvement, you’re seeing the good and, occasionally, the bad and ugly comments that we get each and every day from Network Alliance clients. Our comments don’t just come from the liaisons at the companies; we hear from all Network Alliance users, from CEOs to front-line staffers. If you’re wondering if Network Alliance is right for you, check back here for several days in a row and you’ll get the clearest picture of how we’re making IT simple, one user at a time.
*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).
Client Retention Rate
User Survey Satisfaction
Timely response time
As soon as I got off the phone, QB stopped responding.
Michael has been AMAZING! Thank you so much for you professionalism and patience.
Thank you, Ryan, for your extraordinary patience -- and I'm sorry it took so long to do those updates.
Outstanding, professional, and courteous service. Issued was resolved extremely quickly. Extremely appreciative. Thank you, Michon Atkinson
Thank you Brandon for helping me with various questions. You're super helpful!!!
The Gentleman that helped was patient and he resolved my issue. Thank You!
Excellent and friendly support!
Ryan did an outstanding job in assisting and resolving the issue. Thank you Ryan!
Ryan was very easy to work with, knowledgeable and solved my question and issue very quickly.
Many thanks to Tim Sutro for resolving the case of the missing emails that suddenly disappeared from my screen. He investigated and resolved the problem quickly. I'm always relieved to know that Network Alliance can do whatever is necessary to solve problems like these with dispatch.
This was a tough one because the software would not load properly & caused errors. It took awhile to get it loaded where it didn't cause errors.
Great prompt help. Thank you!
Brandon was excellent
Brandon was very helpful, friendly, and quick in installing our needed software.
Fixed the issue -- thanks!
Quickly assessed and resolved the Excel problem.Offered for me to ask for him, Tim, tomorrow or Friday to shadow me and witness how often my system locks up each hour. Only 3 or 4 second each time, but it is not normal. Perhaps my laptop is wearing out......
Thanks to Ryan for patience in helping solve this problem.
Thank you for your quick solution.
Dan helped me download eCap on my laptop in record time.
This one was a struggle to get it done as procedures for conference room calendar setup changed with Office 365. It was eventually figured out & completed.
Tech was professional and patient. Completely resolved my issue.
Brandon was super helpful, fixed my issue and answered my questions.
Thanks for the assistance!
The service was prompt, courteous and efficient. Couldn't have been better!
Exceptional support, as always!
Support was Awesome!
Great follow up and very helpful and professional....Thank You!!!
Support was great. Timely and explained what he was doing and resolved the matter in only a few minutes.
Andrew is always very helpful!
Tyler was quick, efficient, and friendly. Austin provided helpful information to allow me to make our request properly and ensure a faster resolution. Thank you!
Tyler is terrific!
Excellent level of service by Analyst.
I understand the representative was new, but they need more technology experience.
Unfortunately, our issue was not resolved.
Micheal is new, but he was super helpful! And tried his best to help resolve my ticket!
good job great help
What can I say... Corey's amazing! He patiently and politely untangled the knot of issues tying up our online contact forms. Genius. Thanks so much for everything!
Great and prompt support from the Network Alliance team, as usual! Thank you!
Very patient and knowledgeable; with a sense of humor!
Thank you Corey for a job well done!
Solved, fast and kindly!
Thank you so much for all of you help. It was already done before I sent the email.
I wish the service from the major tech companies matched that of Network Alliance. In fact, Network Alliance just resolved for me a small infuriating problem with my cell phone when I spent more than an hour trying to even get through to my phone service tech staff.
No one can tell me what is causing me to have to have administrative log in to access certain QB files at various times. I had to call 3 different times on the same issue and it would work when on phone with NA but then once I try to reopen the file it wanted administrative log in again. Very frustrating.
Got an email from Tyler that the update was installed but could not open the program. Had to call in the am and have another NA agent fix the issue to proceed. Wondering if after an update if anyone opens the program to make sure it actually works could probably prevent this from happening again.
Thank you, Austin! :)
I ended up figuring out how to install the update and get it accessible from my end but not with Network Alliance's help.
Thank you for all of your help and thank you for being there for us.
Jamie Loving, Director and CFOBlue Water Capital 10 year client
We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.
Joey Musmar, CPA, Managing PartnerMillerMusmar CPAs 15 year client
For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion. It's no exaggeration to say that the underpinnings of our business exist with them.
Joseph Aiken, CPA, PrincipalAiken & Company PC 13 year client
In terms of vendors, working with Network Alliance is the best decision we have made. For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network. They've kept our technology completely up to date without any major disruptions. I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.