Satisfied clients are our best recommendation. The Latest Reviews tool provides a behind-the-scenes, unvarnished look at what we’re hearing from our clients. Because we’re committed to continuous improvement, you’re seeing the good and, occasionally, the bad and ugly comments that we get each and every day from Network Alliance clients. Our comments don’t just come from the liaisons at the companies; we hear from all Network Alliance users, from CEOs to front-line staffers. If you’re wondering if Network Alliance is right for you, check back here for several days in a row and you’ll get the clearest picture of how we’re making IT simple, one user at a time.
*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).
Client Retention Rate
User Survey Satisfaction
Timely response time
Brandon took care of my login problem very quickly. Very much appreciated.
Did a wonderful job of resolving my issue.
This matter is still not resolved. I sent email communication this morning and so far received NO RESPONSE. This problem is on-going for more than a week! Lynda Bertoia
Thank you to both Brandon and Corey today!
Chris was extremely patient while he sorted out what the issue was and the resolution! Always a pleasant experience with NA!
Any assistance I have ever received from Support has always been excellent.
Oddly enough, the issue decided to resolve itself when I finally called Network Alliance. Still, my experience was positive, and I was invited to call back should the issue rear its ugly head again.
Great Customer Service, Thanks for sticking through with me Michael!
Wonderful as usual. Thank you!
Corey helped resolve our scanner issue and we are very satisfied.
Andrew hung with me on this very challenging issue for hours, engaging other team members for potential solutions. He never gave up or became frustrated - he was constantly committed to me and my issues even though I am certain he was handling dozens of other issues. And due to his tenacity and brilliance he solved it! Andrew is top notch in my book!
CHRIS WAS THE BEST! HELPFUL, CALM AND JUST PLAIN FABULOUS... THANK YOU
You have the best tech support team I have ever used.
While this outage was not a great experience for anyone, Corey and Brandon were both very pleasant, quick to respond, and provided useful info. Brandon was very proactive this afternoon, reaching out to ask if we were seeing progress in our email coming back online. Again, not a fun couple of days, but very happy with the service provided by the Support Team. Would like to see a new communication strategy from Service Assurance other than email in the event of a future email outage.
We experienced a very long outage yesterday, for several hours. We had no phones working and some people also had no access to apps that were hosted in their ecap session. I'm shocked that a company like yours took so long to resolve the issue and had no option to switch us over to any type of backup system/support. We were unable to respond to our customers for most of our work day yesterday. When I called to get more information on the issue, the person I spoke with said he had no details he could share with me. We waited a couple hours to get a general email from you, which said to wait another couple hours for another status update. Very poor service on this one...
this has not been resolved
Branson Roberts was very helpful in the situation I needed solved. I have always found the techs to courteous and responsive.
Mike figured out the problem! Very pleased with his work.
Thank you for your quick service!
Tyler responded quickly and it's always a pleasure working with the Network Alliance team!
I wait on hold for an analyst much longer these days than when we first started with Network Alliance.
Ryan reduced the size of the Windows desktop so that I could see everything.
Great as always! Thank you Jack!
I cannot say enough good things about Network Alliance. The techs are always friendly and professional. Our concerns are answered usually within the same day.
Ryan was amazing! Patience and resolve the issue. Thanks!!
Thanks, Ryan. Great job!
My technical support was great. The staff made sure the issue was resolved and was friendly throughout.
Ryan did an outstanding job helping me setup my email account on my iPhone! He was patient and very knowledgeable. Thank you Ryan!!
Matt was great. He immediately understood the complex issue and tried several approaches before solving the issue. Thank you.
Thank you, Brandon!
Quick positive results! Can't ask for more than that.
Always great working with Brandon! He's terrific as usual.
My printer is still not the default for the CFS software program, but I do know how to change to my printer. I have to do this every time I need to print from this program.
Corey took care of my request within 5 minutes. Thank you.
Ryan fixed ECap Windows so that Outlook loads automatically...saves me some clicks!
Ryan did a nice job of getting the MS Teams software to work properly...thanks.
Ryan got me logged in, showed me around, and explained more of what Mimecast does
Appreciated the help
Very knowledgeable as well as great customer service.
Thanks. You guys are great!
Brandon did an amazing job! So grateful for his help fixing my problem quickly and painlessly!!!
Jamie Loving, Director and CFOBlue Water Capital 10 year client
We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.
Joey Musmar, CPA, Managing PartnerMillerMusmar CPAs 15 year client
For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion. It's no exaggeration to say that the underpinnings of our business exist with them.
Joseph Aiken, CPA, PrincipalAiken & Company PC 13 year client
In terms of vendors, working with Network Alliance is the best decision we have made. For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network. They've kept our technology completely up to date without any major disruptions. I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.