Satisfied clients are our best recommendation. The Latest Reviews tool provides a behind-the-scenes, unvarnished look at what we’re hearing from our clients. Because we’re committed to continuous improvement, you’re seeing the good and, occasionally, the bad and ugly comments that we get each and every day from Network Alliance clients. Our comments don’t just come from the liaisons at the companies; we hear from all Network Alliance users, from CEOs to front-line staffers. If you’re wondering if Network Alliance is right for you, check back here for several days in a row and you’ll get the clearest picture of how we’re making IT simple, one user at a time.
*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).
Client Retention Rate
User Survey Satisfaction
Timely response time
Recovered my file and saved me two hour so work! Thanks so much.
My call was not answered for approximately 5 minutes. Why the long hold time?
Immediate and great support, as always, thank you!
Jeremy was fantastic! Thank you so much!!!
Superb help and assistance. Thank you so much.
Courteous & helpful as always.
Tim was very helpful and polite. He provided excellent customer service. My only complaint is not with Tim, but with the Network alliance policy of requiring frequent password changes that ALWAYS result in my account being locked immediately as my devices continue to ping for connection. There needs to be a delay or something similar so that I have time to update my passwords and don't have to spend an hour changing my password each time.
Thanks, Brandon. Let's hope this sticks.
Corey is always helpful and very knowledgeable. Fantastic to work with! Thank you!
Brandon did an excellent job. He fixed my issue with in 10 minutes in a very professional manner. Thank you, Brandon!
Brandon rocks! Thanks.
Tim Suitland solved a problem I had had for a while. I was afraid I would have to buy expensive support from SalesForce. But it seems to be solved. Thank you / Tim very much. Russell Smith
On hold for 15 minutes until rep picked up. Rep was good/fine.
Thank you Brandon for helping me! You are always so nice and patient. I really appreciate it!
Thank you for your help as always!
Brandon is the best. Thank you for the continued support!
Rather than going to password.networkalliance.net to reset a password, I think there should be a link embedded in the login window to reset the password!Thanks!huda
Jeremy was extremely helpful and patient! Awesome support as always from network alliance.
Thank you Cory for helping me retrieve all my files.
Thank you, Corey for calling me on a Sunday and still being so courteous!
Quick and easy. Thanks!
I was worried I would spend another 90 minutes on the phone for a continued issue, but Sean was able to help me in 2 minutes!! Thank you so much!!!
Quick and effective!
Thank you Brandon for taking the time to look at this!
I'm so happy when I get scam calls about my computer crashing that you are there to advise protect my workspace
Cory was fast on this request - thank you!
Chris always is able to quickly resolve issues.
Thanks, Chris. Amazingly fast support!
Thank You!!!! So Fast.... Problem Fixed!!!
Exceptional Service/Results as always
As usual, Corey delivers great and fast customer service!
I appreciate being able to describe a problem and it be resolved without the need of remotely logging into my computer...most of the support I need requires a remote log in, but it is nice to not have to if not necessary. Also - there was some concern whether this would be a fix for a specific individual or company-wide - and it was resolved company wide, which is great. Thanks!
Brandon Roberts did a GREAT JOB with me and all the issues we had! Thank you for spending so much time with me today Brandon! You are appreciated
Andrew was very helpful. I've been having the same issue for a couple of months and he got it fixed.
Thanks for being up early, Corey.
Very swift turnaround to a technical issue. Thanks.
I have found the Tech Support individuals to be fast and courteous whenever I have needed an update, or ran into a "glitch". However, Tyler has been exceptionally amazing.
Jeremey is awesome. He follows thru until the problem is solved. Really appreciated his due diligence!!
Great service today. Thank you
OMG! I thought Brandon was the Director of the IT Department. He is a dream come true. Brandon was patient, kind, helpful, knowledgeable and absolutely a delight to work with. I am technically challenged to say the least and Brandon had the perfect combination of being a fabulous teacher coupled with being so easy to deal with. He really cared and resolved my problem. Nothing was too much for him. When I asked him what his position was, I was shocked to hear that he was an entry-level support person. Josh, he should be on the fast track for a promotion. He is such an asset to your team. Thank you, Brandon, for saving the day for me. I am so appreciative and grateful that I got you on the line. You are a 10 in my book. Thanks a million. warmly Fran :)
Awesome, as always. Thank you!
very fast response - thank you!
Sean and Chris were helpful! Of course they couldn't turn the power back on but they did all they could do to help us. :)
Greatly appreciate the middle of the night response and prompt resolution of back-up file issue and internet issue. Thank you!
Jamie Loving, Director and CFOBlue Water Capital 10 year client
We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.
Joey Musmar, CPA, Managing PartnerMillerMusmar CPAs 15 year client
For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion. It's no exaggeration to say that the underpinnings of our business exist with them.
Joseph Aiken, CPA, PrincipalAiken & Company PC 13 year client
In terms of vendors, working with Network Alliance is the best decision we have made. For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network. They've kept our technology completely up to date without any major disruptions. I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.