Satisfied clients are our best recommendation. The Latest Reviews tool provides a behind-the-scenes, unvarnished look at what we’re hearing from our clients. Because we’re committed to continuous improvement, you’re seeing the good and, occasionally, the bad and ugly comments that we get each and every day from Network Alliance clients. Our comments don’t just come from the liaisons at the companies; we hear from all Network Alliance users, from CEOs to front-line staffers. If you’re wondering if Network Alliance is right for you, check back here for several days in a row and you’ll get the clearest picture of how we’re making IT simple, one user at a time.
*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).
Client Retention Rate
User Survey Satisfaction
Timely response time
Thanks for all your help back up and running, Brandon was very patient.
He did an excellent job. He remote into my computer twice to ensure the problem was resolve and explained the issue to me.
Shaun was very patient and worked to resolve our organization's operational challenges with Ninja and the administrator account. In a call which should have taken 5-10 minutes was 45 minutes in duration. Above and beyond!
Thank you for the expediency.
Chris was wonderful and resolved the issue.
Network Alliance is always there to get me up and running!
Shaun utilized every work-around and resource to initialize a user switch on a laptop previously set-up with our company's generic user information. The administrator password and account would not fully initialize to allow the conversion. After staying on the phone with me for 1 hour and 17 minutes the task was accomplished. I was fortunate to have another laptop available for use and that went off without a hitch and in the within the usual time-frame. His demeanor remained calm and professional throughout the out of ordinary set-up. I was appreciative of his patience as well.
Brandon Roberts went above and beyond with this issue. He researched and provided follow-up info. Please thank him!
Thanks, Jack, for your help!
Thanks Austin and Andy for figuring out what was going on!
give that man Andy a raise. A+
Tim is such a good IT person! I hope a promotion is in his future! :) Tier 2 for the win!!!
Sean was very helpful and cheerful. Great service.
Awesome as always!
Corey called me back within about 15 minutes of my call on a Saturday. I needed help setting up a new printer. All sorted within a matter of minutes. Great service!
Received a message that this action was closed. Since Tim has not called back on the issue, I do not know how this could be closed. I did not complete the ratings, because I did not want to send you X in Communication, timely resolution and satisfaction. Normal service is excellent so I just wanted to send you this note
Very helpful! THANK YOU SO MUCH!!!
I can always count on Network Alliance to resolve my computer issues immediately. Thank you!
All of the associates at Network Alliance are terrific and solve my issues quickly and efficiently.
Tech support has been very helpful with resolving my issues today. Thanks!
As always, Network Alliance fixed the problem quickly and pleasantly.
Jack was patient and extremely helpful with my computer issue. Great asset to the company.
Chris spent a lot of time solving my problem. He did so with patience and professionalism.
Quick fix for my Mac email. Thanks.
Thanks Corey, you are awesome!
Thanks Jeremy, you are awesome!
Support is always great. You guys rock!
Thanks for helping me even though it was after hours.
Excellent service as usual.
very helpful and responsive. didn't take long to assist me with my inquire with a professional manner.
Jeremy was very helpful and knowledgeable, solved my problem very quickly!
Corey Orr rocks- so fast with my problems or request. Usually answers a email@example.com within 5 minutes or less. Very happy!
Great service! Thanks.... Tim
Awesome service and outcome!
Easy, efficient and exactly what was requested. Excellent service and very timely !!
Brandon was very helpful and got my issue resolved quickly.
Excellent. Very quick. The representative knew exactly where to look for the issue and get it fixed.
My IT guy was able to come up and fix the issue in two minutes. I spent three hours over two days seeking a resolution with NA.
This turned out to be a very unusual problem that took a lot of digging to come up with a resolution. Only reason I did not score higher.
Jamie Loving, Director and CFOBlue Water Capital 10 year client
We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.
Joey Musmar, CPA, Managing PartnerMillerMusmar CPAs 15 year client
For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion. It's no exaggeration to say that the underpinnings of our business exist with them.
Joseph Aiken, CPA, PrincipalAiken & Company PC 13 year client
In terms of vendors, working with Network Alliance is the best decision we have made. For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network. They've kept our technology completely up to date without any major disruptions. I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.