Satisfied clients are our best recommendation. The Latest Reviews tool provides a behind-the-scenes, unvarnished look at what we’re hearing from our clients. Because we’re committed to continuous improvement, you’re seeing the good and, occasionally, the bad and ugly comments that we get each and every day from Network Alliance clients. Our comments don’t just come from the liaisons at the companies; we hear from all Network Alliance users, from CEOs to front-line staffers. If you’re wondering if Network Alliance is right for you, check back here for several days in a row and you’ll get the clearest picture of how we’re making IT simple, one user at a time.
*Please note, since this is a live feed, the opinions expressed here don’t necessarily reflect the overall views of Network Alliance (although we tend to agree with the nice things people have to say).
Client Retention Rate
User Survey Satisfaction
Timely response time
As always, my freezing problem was fixed in no time.
The issue has not been solved.
reinstall did the trick! thanks.
I was able to transfer a file from an FTP location thanks to Network Alliance
Excellent and timely resolution
Has not been satisfied. An email from me regarding this issue has not been responded to
Always very helpful and very patient with me.....Thanks
Friendly, professional, answered the phone quickly, resolved my issue quickly
Very helpful and patient. Thank you!!!
Nothing could be done so I waited a few days and things magically started to work again.
Needed to get my Mimecast squared away and, as always, Corey took care of it tout de suite!Thanks!
Jonathan was terrific - thank you again for the help and painless process ;-)
Good experience working with Matt. He was very professional and knowledgeable of the archive issue in Outlook.
I have to also add that he rates high in patience with the customer as well!
Understood the issue very quickly and resolved it just as fast. Thank you!
As always, Austin was great! And patient!
Thank you for your help.
Great service and fixed in 3 minutes!
Very knowledgeable and professional
Ryan was awesome - patient, professional, knowledgeable and solved my issues!!
Appreciate, as always, Corey's prompt, courteous, and ultimately effective service delivery. Thanks Network Alliance!
Austin solved the problem quickly and courteously!
fixed in less than 3 minutes! Yay!
The GOAT, as always.
Long wait time until the phone was answered.
Spot on...as always.
I reached out via email and hadn't received a response so I called and while on hold I received an email saying that my issue was resolved and if it hasn't been to call...10 minutes later and I am still on hold....My computer is running so slow it's making it hard to work. Update: 20 minutes later I finally reached the after hours hotline who told me a representative would get back to me in an hour. At the speed my computer is running, I can barely work so I am going to pick up lunch. I'm positive that while I am away from my desk will be the time that the representative calls me back....
He was great stayed on the phone until the problem was resolved!!!1
What started out as just one employee having an issue printing to our document storage, turned into the entire license being reinstalled and our entire team being unable to work for 6 hours. Not the best experience.
I hope Corey succeeds in unblocking National Review, of all things! This Mimecast is a pain.
Jonthan is the man!!
Great responsive help. Thank you so much!!
Thank you Michael for helping me log into Ecap at home! Easy.
Thanks Corey for finding the important proposal file in our back ups!
Working a proposal. Someone on the team inadvertently deleted an important multi-page hand-written file. Corey dug in and found it in our back ups. Go Corey!
good job thank you
Great assistance, as is always the case.
Excellent response time on a Saturday.
Your support people are ALWAYS courteous, responsive, and make my day less stressful. Justin resolved my printing problem within a few minutes. Love working with him.
Matt was very helpful and resolved my problem.
Excellent and friendly service, as usual!
So patient and helpful. I truly appreciate your professional help. Beyond pleased!!
great as always
THANK YOU FOR HELPING ME!
Thank you for the very professional service and your great patience.
Jamie Loving, Director and CFOBlue Water Capital 10 year client
We're no longer tied to being in the office or at our desk looking at our smartphone. Our productivity has likely doubled.
Joey Musmar, CPA, Managing PartnerMillerMusmar CPAs 15 year client
For a business owner, it's a fabulous feeling to have complete trust in your IT provider. Thanks to Network Alliance, we have experienced zero IT-related limitations or obstacles to our firm's growth and expansion. It's no exaggeration to say that the underpinnings of our business exist with them.
Joseph Aiken, CPA, PrincipalAiken & Company PC 13 year client
In terms of vendors, working with Network Alliance is the best decision we have made. For almost 15 years, Network Alliance has delivered the technology tools, technical support, and value of a Fortune 500-level network. They've kept our technology completely up to date without any major disruptions. I'm not usually passionate about most of our vendors, but my monthly fee to Network Alliance is a check I never mind signing.